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<?php
namespace Mautic\EmailBundle\MonitoredEmail\Processor\Bounce;
use Mautic\EmailBundle\MonitoredEmail\Exception\BounceNotFound;
use Mautic\EmailBundle\MonitoredEmail\Message;
use Mautic\EmailBundle\MonitoredEmail\Processor\Address;
use Mautic\EmailBundle\MonitoredEmail\Processor\Bounce\Definition\Category;
use Mautic\EmailBundle\MonitoredEmail\Processor\Bounce\Mapper\CategoryMapper;
class DsnParser
{
/**
* @throws BounceNotFound
*/
public function getBounce(Message $message): BouncedEmail
{
// Parse the bounce
$dsnMessage = $message->dsnMessage ?: $message->textPlain;
$dsnReport = $message->dsnReport;
// Try parsing the report
$report = $this->parse($dsnMessage, $dsnReport);
if (!$report['email'] || Category::UNRECOGNIZED === $report['rule_cat']) {
throw new BounceNotFound();
}
$bounce = new BouncedEmail();
$bounce->setContactEmail($report['email'])
->setType($report['bounce_type'])
->setRuleCategory($report['rule_cat'])
->setRuleNumber($report['rule_no'])
->setIsFinal($report['remove']);
return $bounce;
}
/**
* @todo - refactor to get rid of the if/else statements
*/
public function parse(string $dsnMessage, string $dsnReport): array
{
// initialize the result array
$result = [
'email' => '',
'bounce_type' => false,
'remove' => 0,
'rule_cat' => Category::UNRECOGNIZED,
'rule_no' => '0000',
];
$action = false;
$diagnosisCode = false;
// ======= parse $dsnReport ======
// get the recipient email
if (
preg_match('/Original-Recipient: rfc822;(.*)/i', $dsnReport, $match)
|| preg_match('/Final-Recipient:\s?rfc822;(.*)/i', $dsnReport, $match)
) {
if ($parsedAddressList = Address::parseList($match[1])) {
$result['email'] = key($parsedAddressList);
}
}
if (preg_match('/Action: (.+)/i', $dsnReport, $match)) {
$action = strtolower(trim($match[1]));
}
// Could be multi-line , if the new line is beginning with SPACE or HTAB
if (preg_match("/Diagnostic-Code:((?:[^\n]|\n[\t ])+)(?:\n[^\t ]|$)/is", $dsnReport, $match)) {
$diagnosisCode = $match[1];
}
// ======= rules ======
if (empty($result['email'])) {
/* email address is empty
* rule: full
* sample: DSN Message only
* User quota exceeded: SMTP <[email protected]>
*/
if (preg_match("/quota exceed.*<(\S+@\S+\w)>/is", $dsnMessage, $match)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0161';
$result['email'] = $match[1];
}
} else {
/* action could be one of them as RFC:1894
* "failed" / "delayed" / "delivered" / "relayed" / "expanded"
*/
switch ($action) {
case 'failed':
/* rule: full
* sample:
* Diagnostic-Code: X-Postfix; me.domain.com platform: said: 552 5.2.2 Over
* quota (in reply to RCPT TO command)
*/
if (preg_match('/over.*quota/is', $diagnosisCode)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0105';
}
/* rule: full
* sample:
* Diagnostic-Code: SMTP; 552 Requested mailbox exceeds quota.
*/
elseif (preg_match('/exceed.*quota/is', $diagnosisCode)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0129';
}
/* rule: full
* sample 1:
* Diagnostic-Code: smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.
* sample 2:
* Diagnostic-Code: X-Postfix; host mta5.us4.domain.com.int[111.111.111.111] said:
* 552 recipient storage full, try again later (in reply to RCPT TO command)
* sample 3:
* Diagnostic-Code: X-HERMES; host 127.0.0.1[127.0.0.1] said: 551 bounce as<the
* destination mailbox <[email protected]> is full> queue as
* [email protected] (in reply to end of
* DATA command)
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*full/is', $diagnosisCode)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0145';
}
/* rule: full
* sample:
* Diagnostic-Code: SMTP; 452 Insufficient system storage
*/
elseif (preg_match('/Insufficient system storage/is', $diagnosisCode)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0134';
}
/* rule: full
* sample 1:
* Diagnostic-Code: X-Postfix; cannot append message to destination file^M
* /var/mail/dale.me89g: error writing message: File too large^M
* sample 2:
* Diagnostic-Code: X-Postfix; cannot access mailbox /var/spool/mail/b8843022 for^M
* user xxxxx. error writing message: File too large
*/
elseif (preg_match('/File too large/is', $diagnosisCode)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0192';
}
/* rule: oversize
* sample:
* Diagnostic-Code: smtp;552 5.2.2 This message is larger than the current system limit or the recipient's mailbox is full. Create a shorter message body or remove attachments and try sending it again.
*/
elseif (preg_match('/larger than.*limit/is', $diagnosisCode)) {
$result['rule_cat'] = Category::OVERSIZE;
$result['rule_no'] = '0146';
}
/* rule: unknown
* sample:
* Diagnostic-Code: X-Notes; User xxxxx ([email protected]) not listed in public Name & Address Book
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user)(.*)not(.*)list/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0103';
}
/* rule: unknown
* sample:
* Diagnostic-Code: smtp; 450 user path no exist
*/
elseif (preg_match('/user path no exist/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0106';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 Relaying denied.
* sample 2:
* Diagnostic-Code: SMTP; 554 <[email protected]>: Relay access denied
* sample 3:
* Diagnostic-Code: SMTP; 550 relaying to <[email protected]> prohibited by administrator
*/
elseif (preg_match('/Relay.*(?:denied|prohibited|disallowed)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0108';
}
/*rule: unknown
* sample:
* Diagnostic-Code: SMTP; 554 qq Sorry, no valid recipients (#5.1.3)
*/
elseif (preg_match('/no.*valid.*(?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0185';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 «Dªk¦a§} - invalid address (#5.5.0)
* sample 2:
* Diagnostic-Code: SMTP; 550 Invalid recipient: <[email protected]>
* sample 3:
* Diagnostic-Code: SMTP; 550 <[email protected]>: Invalid User
*/
elseif (preg_match('/Invalid.*(?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0111';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 554 delivery error: dd Sorry your message to [email protected] cannot be delivered. This account has been disabled or discontinued [#102]. - mta173.mail.tpe.domain.com
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*(?:disabled|discontinued)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0114';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 554 delivery error: dd This user doesn't have a domain.com account ([email protected]) [0] - mta134.mail.tpe.domain.com
*/
elseif (preg_match("/user doesn't have.*account/is", $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0127';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 5.1.1 unknown or illegal alias: [email protected]
*/
elseif (preg_match('/(?:unknown|illegal).*(?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0128';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 450 mailbox unavailable.
* sample 2:
* Diagnostic-Code: SMTP; 550 5.7.1 Requested action not taken: mailbox not available
*/
elseif (preg_match("/(?:alias|account|recipient|address|email|mailbox|user).*(?:un|not\s+)available/is", $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0122';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 553 sorry, no mailbox here by that name (#5.7.1)
*/
elseif (preg_match('/no (?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0123';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 User ([email protected]) unknown.
* sample 2:
* Diagnostic-Code: SMTP; 553 5.3.0 <[email protected]>... Addressee unknown, relay=[111.111.111.000]
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*unknown/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0125';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 user disabled
* sample 2:
* Diagnostic-Code: SMTP; 452 4.2.1 mailbox temporarily disabled: [email protected]
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*disabled/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0133';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]>: Recipient address rejected: No such user ([email protected])
*/
elseif (preg_match('/No such (?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0143';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 MAILBOX NOT FOUND
* sample 2:
* Diagnostic-Code: SMTP; 550 Mailbox ( [email protected] ) not found or inactivated
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*NOT FOUND/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0136';
}
/* rule: unknown
* sample:
* Diagnostic-Code: X-Postfix; host m2w-in1.domain.com[111.111.111.000] said: 551
* <[email protected]> is a deactivated mailbox (in reply to RCPT TO
* command)
*/
elseif (preg_match('/deactivated (?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0138';
}
/* rule: unknown
* sample:
* Diagnostic-Code: X-Postfix; host m2w-in1.domain.com[111.111.111.000] said: 551 <[email protected]> is a
* deactivated mailbox
*/
elseif (preg_match('/deactivated mailbox/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0138';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]> recipient rejected
* ...
* <<< 550 <[email protected]> recipient rejected
* 550 5.1.1 [email protected]... User unknown
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*reject/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0148';
}
/* rule: unknown
* sample:
* Diagnostic-Code: smtp; 5.x.0 - Message bounced by administrator (delivery attempts: 0)
*/
elseif (preg_match('/bounce.*administrator/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0151';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 <maxqin> is now disabled with MTA service.
*/
elseif (preg_match('/<.*>.*disabled/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0152';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 551 not our customer
*/
elseif (preg_match('/not our customer/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0154';
}
/* rule: unknown
* sample:
* Diagnostic-Code: smtp; 5.1.0 - Unknown address error 540-'Error: Wrong recipients' (delivery attempts: 0)
*/
elseif (preg_match('/Wrong (?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0159';
}
/* rule: unknown
* sample:
* Diagnostic-Code: smtp; 5.1.0 - Unknown address error 540-'Error: Wrong recipients' (delivery attempts: 0)
* sample 2:
* Diagnostic-Code: SMTP; 501 #5.1.1 bad address [email protected]
*/
elseif (preg_match('/(?:unknown|bad).*(?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0160';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 Command RCPT User <[email protected]> not OK
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*not OK/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0186';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 5.7.1 Access-Denied-XM.SSR-001
*/
elseif (preg_match('/Access.*Denied/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0189';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 5.1.1 <[email protected]>... email address lookup in domain map failed^M
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*lookup.*fail/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0195';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 User not a member of domain: <[email protected]>^M
*/
elseif (preg_match('/(?:recipient|address|email|mailbox|user).*not.*member of domain/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0198';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550-"The recipient cannot be verified. Please check all recipients of this^M
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*cannot be verified/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0202';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 Unable to relay for [email protected]
*/
elseif (preg_match('/Unable to relay/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0203';
}
/* rule: unknown
* sample 1:
* Diagnostic-Code: SMTP; 550 [email protected]:user not exist
* sample 2:
* Diagnostic-Code: SMTP; 550 sorry, that recipient doesn't exist (#5.7.1)
*/
elseif (preg_match("/(?:alias|account|recipient|address|email|mailbox|user).*(?:n't|not).*exist/is", $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0205';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550-I'm sorry but [email protected] does not have an account here. I will not
*/
elseif (preg_match('/not have an account/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0207';
}
/* rule: unknown
* sample:
* Diagnostic-Code: SMTP; 550 This account is not [email protected]
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*is not allowed/is', $diagnosisCode)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0220';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]>: inactive user
*/
elseif (preg_match('/inactive.*(?:alias|account|recipient|address|email|mailbox|user)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0135';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 550 [email protected] Account Inactive
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*Inactive/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0155';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]>: Recipient address rejected: Account closed due to inactivity. No forwarding information is available.
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user) closed due to inactivity/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0170';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]>... User account not activated
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user) not activated/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0177';
}
/* rule: inactive
* sample 1:
* Diagnostic-Code: SMTP; 550 User suspended
* sample 2:
* Diagnostic-Code: SMTP; 550 account expired
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*(?:suspend|expire)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0183';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 553 5.3.0 <[email protected]>... Recipient address no longer exists
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*no longer exist/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0184';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 553 VS10-RT Possible forgery or deactivated due to abuse (#5.1.1) 111.111.111.211^M
*/
elseif (preg_match('/(?:forgery|abuse)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0196';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 553 mailbox [email protected] is restricted
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*restrict/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0209';
}
/* rule: inactive
* sample:
* Diagnostic-Code: SMTP; 550 <[email protected]>: User status is locked.
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*locked/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INACTIVE;
$result['rule_no'] = '0228';
}
/* rule: user_reject
* sample:
* Diagnostic-Code: SMTP; 553 User refused to receive this mail.
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user) refused/is', $diagnosisCode)) {
$result['rule_cat'] = Category::USER_REJECT;
$result['rule_no'] = '0156';
}
/* rule: user_reject
* sample:
* Diagnostic-Code: SMTP; 501 [email protected] Sender email is not in my domain
*/
elseif (preg_match('/sender.*not/is', $diagnosisCode)) {
$result['rule_cat'] = Category::USER_REJECT;
$result['rule_no'] = '0206';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 554 Message refused
*/
elseif (preg_match('/Message refused/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0175';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 550 5.0.0 <[email protected]>... No permit
*/
elseif (preg_match('/No permit/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0190';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.5.3 - chkuser)
*/
elseif (preg_match("/domain isn't in.*allowed rcpthost/is", $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0191';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 553 AUTH FAILED - [email protected]^M
*/
elseif (preg_match('/AUTH FAILED/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0197';
}
/* rule: command_reject
* sample 1:
* Diagnostic-Code: SMTP; 550 relay not permitted^M
* sample 2:
* Diagnostic-Code: SMTP; 530 5.7.1 Relaying not allowed: [email protected]
*/
elseif (preg_match('/relay.*not.*(?:permit|allow)/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0201';
}
/* rule: command_reject
* sample:
*
* Diagnostic-Code: SMTP; 550 not local host domain.com, not a gateway
*/
elseif (preg_match('/not local host/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0204';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 500 Unauthorized relay msg rejected
*/
elseif (preg_match('/Unauthorized relay/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0215';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 554 Transaction failed
*/
elseif (preg_match('/Transaction.*fail/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0221';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: smtp;554 5.5.2 Invalid data in message
*/
elseif (preg_match('/Invalid data/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0223';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 550 Local user only or Authentication mechanism
*/
elseif (preg_match('/Local user only/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0224';
}
/* rule: command_reject
* sample:
* Diagnostic-Code: SMTP; 550-ds176.domain.com [111.111.111.211] is currently not permitted to
* relay through this server. Perhaps you have not logged into the pop/imap
* server in the last 30 minutes or do not have SMTP Authentication turned on
* in your email client.
*/
elseif (preg_match('/not.*permit.*to/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0225';
}
/*
* rule: mailbox restricted;
* sample:
* The error that the other server returned was:
* Diagnostic-Code: SMTP; 550 5.7.1 RESOLVER.RST.NotAuthorized; not authorized
*/
elseif (preg_match('/NotAuthorized/is', $diagnosisCode)) {
$result['rule_cat'] = Category::COMMAND_REJECT;
$result['rule_no'] = '0225';
}
/* rule: content_reject
* sample:
* Diagnostic-Code: SMTP; 550 Content reject. FAAAANsG60M9BmDT.1
*/
elseif (preg_match('/Content reject/is', $diagnosisCode)) {
$result['rule_cat'] = Category::CONTENT_REJECT;
$result['rule_no'] = '0165';
}
/* rule: content_reject
* sample:
* Diagnostic-Code: SMTP; 552 MessageWall: MIME/REJECT: Invalid structure
*/
elseif (preg_match("/MIME\/REJECT/is", $diagnosisCode)) {
$result['rule_cat'] = Category::CONTENT_REJECT;
$result['rule_no'] = '0212';
}
/* rule: content_reject
* sample:
* Diagnostic-Code: smtp; 554 5.6.0 Message with invalid header rejected, id=13462-01 - MIME error: error: UnexpectedBound: part didn't end with expected boundary [in multipart message]; EOSToken: EOF; EOSType: EOF
*/
elseif (preg_match('/MIME error/is', $diagnosisCode)) {
$result['rule_cat'] = Category::CONTENT_REJECT;
$result['rule_no'] = '0217';
}
/* rule: content_reject
* sample:
* Diagnostic-Code: SMTP; 553 Mail data refused by AISP, rule [169648].
*/
elseif (preg_match('/Mail data refused.*AISP/is', $diagnosisCode)) {
$result['rule_cat'] = Category::CONTENT_REJECT;
$result['rule_no'] = '0218';
}
/* rule: dns_unknown
* sample:
* Diagnostic-Code: SMTP; 550 Host unknown
*/
elseif (preg_match('/Host unknown/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0130';
} elseif (preg_match('/Host not found/i', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0130';
} elseif (preg_match('/Domain not found/i', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0130';
} elseif (preg_match('/Host or domain name not found/i', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0130';
}
/* rule: dns_unknown
* sample:
* Diagnostic-Code: SMTP; 553 Specified domain is not allowed.
*/
elseif (preg_match('/Specified domain.*not.*allow/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0180';
}
/* rule: dns_unknown
* sample:
* Diagnostic-Code: X-Postfix; delivery temporarily suspended: connect to
* 111.111.11.112[111.111.11.112]: No route to host
*/
elseif (preg_match('/No route to host/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0188';
}
/* rule: dns_unknown
* sample:
* Diagnostic-Code: SMTP; 550 unrouteable address
*/
elseif (preg_match('/unrouteable address/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0208';
}
/* rule: defer
* sample:
* Diagnostic-Code: SMTP; 451 System(u) busy, try again later.
*/
elseif (preg_match('/System.*busy/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DEFER;
$result['rule_no'] = '0112';
}
/* rule: defer
* sample:
* Diagnostic-Code: SMTP; 451 mta172.mail.tpe.domain.com Resources temporarily unavailable. Please try again later. [#4.16.4:70].
*/
elseif (preg_match('/Resources temporarily unavailable/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DEFER;
$result['rule_no'] = '0116';
}
/* rule: antispam, deny ip
* sample:
* Diagnostic-Code: SMTP; 554 sender is rejected: 0,mx20,wKjR5bDrnoM2yNtEZVAkBg==.32467S2
*/
elseif (preg_match('/sender is rejected/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0101';
}
/* rule: antispam, deny ip
* sample:
* Diagnostic-Code: SMTP; 554 <unknown[111.111.111.000]>: Client host rejected: Access denied
*/
elseif (preg_match('/Client host rejected/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0102';
}
/* rule: antispam, mismatch ip
* sample:
* Diagnostic-Code: SMTP; 554 Connection refused(mx). MAIL FROM [[email protected]] mismatches client IP [111.111.111.000].
*/
elseif (preg_match('/MAIL FROM(.*)mismatches client IP/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0104';
}
/* rule: antispam, deny ip
* sample:
* Diagnostic-Code: SMTP; 554 Please visit http:// antispam.domain.com/denyip.php?IP=111.111.111.000 (#5.7.1)
*/
elseif (preg_match('/denyip/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0144';
}
/* rule: antispam, deny ip
* sample:
* Diagnostic-Code: SMTP; 554 Service unavailable; Client host [111.111.111.211] blocked using dynablock.domain.com; Your message could not be delivered due to complaints we received regarding the IP address you're using or your ISP. See http:// blackholes.domain.com/ Error: WS-02^M
*/
elseif (preg_match('/client host.*blocked/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0201';
}
/* rule: antispam, reject
* sample:
* Diagnostic-Code: SMTP; 550 Requested action not taken: mail IsCNAPF76kMDARUY.56621S2 is rejected,mx3,BM
*/
elseif (preg_match('/mail.*reject/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0147';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 552 sorry, the spam message is detected (#5.6.0)
*/
elseif (preg_match('/spam.*detect/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0162';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 554 5.7.1 Rejected as Spam see: http:// rejected.domain.com/help/spam/rejected.html
*/
elseif (preg_match('/reject.*spam/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0216';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 553 5.7.1 <[email protected]>... SpamTrap=reject mode, dsn=5.7.1, Message blocked by BOX Solutions (www.domain.com) SpamTrap Technology, please contact the domain.com site manager for help: (ctlusr8012).^M
*/
elseif (preg_match('/SpamTrap/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0200';
}
/* rule: antispam, mailfrom mismatch
* sample:
* Diagnostic-Code: SMTP; 550 Verify mailfrom failed,blocked
*/
elseif (preg_match('/Verify mailfrom failed/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0210';
}
/* rule: antispam, mailfrom mismatch
* sample:
* Diagnostic-Code: SMTP; 550 Error: MAIL FROM is mismatched with message header from address!
*/
elseif (preg_match('/MAIL.*FROM.*mismatch/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0226';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 554 5.7.1 Message scored too high on spam scale. For help, please quote incident ID 22492290.
*/
elseif (preg_match('/spam scale/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0211';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 554 5.7.1 reject: Client host bypassing service provider's mail relay: ds176.domain.com
8?
elseif (preg_match ("/Client host bypass/is",$diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0229';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 550 sorry, it seems as a junk mail
*/
elseif (preg_match('/junk mail/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0230';
}
/* rule: antispam
* sample:
* Diagnostic-Code: SMTP; 553-Message filtered. Please see the FAQs section on spam
*/
elseif (preg_match('/message filtered/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0227';
}
/* rule: antispam, subject filter
* sample:
* Diagnostic-Code: SMTP; 554 5.7.1 The message from (<[email protected]>) with the subject of ( *(ca2639) 7|-{%2E* : {2"(%EJ;y} (SBI$#$@<K*:7s1!=l~) matches a profile the Internet community may consider spam. Please revise your message before resending.
*/
elseif (preg_match('/subject.*consider.*spam/is', $diagnosisCode)) {
$result['rule_cat'] = Category::ANTISPAM;
$result['rule_no'] = '0222';
}
/* rule: internal_error
* sample:
* Diagnostic-Code: SMTP; 451 Temporary local problem - please try later
*/
elseif (preg_match('/Temporary local problem/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INTERNAL_ERROR;
$result['rule_no'] = '0142';
}
/* rule: internal_error
* sample:
* Diagnostic-Code: SMTP; 553 5.3.5 system config error
*/
elseif (preg_match('/system config error/is', $diagnosisCode)) {
$result['rule_cat'] = Category::INTERNAL_ERROR;
$result['rule_no'] = '0153';
}
/* rule: delayed
* sample:
* Diagnostic-Code: X-Postfix; delivery temporarily suspended: conversation with^M
* 111.111.111.11[111.111.111.11] timed out while sending end of data -- message may be^M
* sent more than once
*/
elseif (preg_match('/delivery.*suspend/is', $diagnosisCode)) {
$result['rule_cat'] = Category::DELAYED;
$result['rule_no'] = '0213';
}
// =========== rules based on the dsn_msg ===============
/* rule: unknown
* sample:
* ----- The following addresses had permanent fatal errors -----
* <[email protected]>
* ----- Transcript of session follows -----
* ... while talking to mta1.domain.com.:
* >>> DATA
* <<< 503 All recipients are invalid
* 554 5.0.0 Service unavailable
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user)(.*)invalid/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0107';
}
/* rule: unknown
* sample:
* ----- Transcript of session follows -----
* [email protected]... Deferred: No such file or directory
*/
elseif (preg_match('/Deferred.*No such.*(?:file|directory)/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0141';
}
/* rule: unknown
* sample:
* Failed to deliver to '<[email protected]>'^M
* LOCAL module(account xxxx) reports:^M
* mail receiving disabled^M
*/
elseif (preg_match('/mail receiving disabled/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0194';
}
/* rule: unknown
* sample:
* - These recipients of your message have been processed by the mail server:^M
* [email protected]; Failed; 5.1.1 (bad destination mailbox address)
*/
elseif (preg_match('/bad.*(?:alias|account|recipient|address|email|mailbox|user)/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '227';
}
/* rule: full
* sample 1:
* This Message was undeliverable due to the following reason:
* The user(s) account is temporarily over quota.
* <[email protected]>
* sample 2:
* Recipient address: [email protected]
* Reason: Over quota
*/
elseif (preg_match('/over.*quota/i', $dsnMessage)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0131';
}
/* rule: full
* sample:
* Sorry the recipient quota limit is exceeded.
* This message is returned as an error.
*/
elseif (preg_match('/quota.*exceeded/i', $dsnMessage)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0150';
}
/* rule: full
* sample:
* The user to whom this message was addressed has exceeded the allowed mailbox
* quota. Please resend the message at a later time.
*/
elseif (preg_match("/exceed.*\n?.*quota/i", $dsnMessage)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0187';
}
/* rule: full
* sample 1:
* Failed to deliver to '<[email protected]>'
* LOCAL module(account xxxxxx) reports:
* account is full (quota exceeded)
* sample 2:
* Error in fabiomod_sql_glob_init: no data source specified - database access disabled
* [Fri Feb 17 23:29:38 PST 2006] full error for caltsmy:
* that member's mailbox is full
* 550 5.0.0 <[email protected]>... Can't create output
*/
elseif (preg_match('/(?:alias|account|recipient|address|email|mailbox|user).*full/i', $dsnMessage)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0132';
}
/* rule: full
* sample:
* gaosong "(0), ErrMsg=Mailbox space not enough (space limit is 10240KB)
*/
elseif (preg_match('/space.*not.*enough/i', $dsnMessage)) {
$result['rule_cat'] = Category::FULL;
$result['rule_no'] = '0219';
}
/* rule: defer
* sample 1:
* ----- Transcript of session follows -----
* [email protected]... Deferred: Connection refused by nomail.tpe.domain.com.
* Message could not be delivered for 5 days
* Message will be deleted from queue
* sample 2:
* 451 4.4.1 reply: read error from www.domain.com.
* [email protected]... Deferred: Connection reset by www.domain.com.
*/
elseif (preg_match('/Deferred.*Connection (?:refused|reset)/i', $dsnMessage)) {
$result['rule_cat'] = Category::DEFER;
$result['rule_no'] = '0115';
}
/* rule: dns_unknown
* sample:
* ----- The following addresses had permanent fatal errors -----
* Tan XXXX SSSS <[email protected]>
* ----- Transcript of session follows -----
* 553 5.1.2 XXXX SSSS <[email protected]>... Invalid host name
*/
elseif (preg_match('/Invalid host name/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0109';
}
/* rule: dns_unknown
* sample:
* ----- Transcript of session follows -----
* [email protected]... Deferred: mail.domain.com.: No route to host
*/
elseif (preg_match('/Deferred.*No route to host/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0109';
}
/* rule: dns_unknown
* sample:
* ----- Transcript of session follows -----
* 550 5.1.2 [email protected]... Host unknown (Name server: .: no data known)
*/
elseif (preg_match('/Host unknown/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0140';
}
/* rule: dns_unknown
* sample:
* ----- Transcript of session follows -----
* 451 HOTMAIL.com.tw: Name server timeout
* Message could not be delivered for 5 days
* Message will be deleted from queue
*/
elseif (preg_match('/Name server timeout/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0118';
}
/* rule: dns_unknown
* sample:
* ----- Transcript of session follows -----
* [email protected]... Deferred: Connection timed out with hkfight.com.
* Message could not be delivered for 5 days
* Message will be deleted from queue
*/
elseif (preg_match('/Deferred.*Connection.*tim(?:e|ed).*out/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0119';
}
/* rule: dns_unknown
* sample:
* ----- Transcript of session follows -----
* [email protected]... Deferred: Name server: domain.com.: host name lookup failure
*/
elseif (preg_match('/Deferred.*host name lookup failure/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_UNKNOWN;
$result['rule_no'] = '0121';
}
/* rule: dns_loop
* sample:
* ----- Transcript of session follows -----^M
* 554 5.0.0 MX list for znet.ws. points back to mail01.domain.com^M
* 554 5.3.5 Local configuration error^M
*/
elseif (preg_match('/MX list.*point.*back/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_LOOP;
$result['rule_no'] = '0199';
}
/* rule: dns_loop
* sample:
* ----- Transcript of session follows -----^M
* 554 5.4.6 Hop count exceeded - possible mail loop
*/
elseif (preg_match('/Hop count exceeded/i', $dsnMessage)) {
$result['rule_cat'] = Category::DNS_LOOP;
$result['rule_no'] = '0199';
}
/* rule: internal_error
* sample:
* ----- Transcript of session follows -----
* 451 4.0.0 I/O error
*/
elseif (preg_match("/I\/O error/i", $dsnMessage)) {
$result['rule_cat'] = Category::INTERNAL_ERROR;
$result['rule_no'] = '0120';
}
/* rule: internal_error
* sample:
* Failed to deliver to '[email protected]'^M
* SMTP module(domain domain.com) reports:^M
* connection with mx1.mail.domain.com is broken^M
*/
elseif (preg_match('/connection.*broken/i', $dsnMessage)) {
$result['rule_cat'] = Category::INTERNAL_ERROR;
$result['rule_no'] = '0231';
}
/* rule: other
* sample:
* Delivery to the following recipients failed.
* [email protected]
*/
elseif (preg_match("/Delivery to the following recipients failed.*\n.*\n.*".$result['email'].'/i', $dsnMessage)) {
$result['rule_cat'] = Category::OTHER;
$result['rule_no'] = '0176';
}
// Followings are wind-up rule: must be the last one
// many other rules msg end up with "550 5.1.1 ... User unknown"
// many other rules msg end up with "554 5.0.0 Service unavailable"
/* rule: unknown
* sample 1:
* ----- The following addresses had permanent fatal errors -----^M
* <[email protected]>^M
* (reason: User unknown)^M
* sample 2:
* 550 5.1.1 [email protected]... User unknown^M
*/
elseif (preg_match('/User unknown/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0193';
}
/* rule: unknown
* sample:
* 554 5.0.0 Service unavailable
*/
elseif (preg_match('/Service unavailable/i', $dsnMessage)) {
$result['rule_cat'] = Category::UNKNOWN;
$result['rule_no'] = '0214';
}
break;
case Category::DELAYED:
$result['rule_cat'] = Category::DELAYED;
$result['rule_no'] = '0110';
break;
// unhandled cases
case 'delivered':
case 'relayed':
case 'expanded':
default:
break;
}
}
if (false === $result['bounce_type']) {
$categoryObject = CategoryMapper::map($result['rule_cat']);
$result['bounce_type'] = $categoryObject->getType();
$result['remove'] = $categoryObject->isPermanent();
}
return $result;
}
}